Late Policy:

Please contact me via text if you are running late to your appointment, so I can accommodate us both in the best way possible. Your appointment is held for 15 minutes if you are late. If you are not in the salon by the 15th minute, all or part of your services will need to be rescheduled and fees may apply.

No-Call/No-Show Policy:

If you no-show your appointment, 100% of the services missed will be owed. 50% will be automatically charged to the card on file and the remaining 50% will need to be paid before scheduling a new appointment. After 3 no-shows, you will be unable to receive any future services from Twisted & Faded Studio.

(Cards on file that are declined, un-linked, or expired, will receive an invoice via email of the no-show fees that must be paid within 3 days. Failure to pay the no-show fees will also result in a permanent ban.)

Cancellation & Rescheduling:

You can change your appointment up to 12 hours prior to your scheduled time. Any cancellations or rescheduling made after the 12 hour policy will be charged 50% of the services booked. You are able to reschedule to another time on the same day without a fee.

It goes without saying, but I understand that sometimes things happen that are completely out of our control. I just ask that you keep open lines of communication with me so I can do my best to accommodate the both of us.